Guest Experience Supervisor

Global Partners LP; Town of Easton (WI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness

401k match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff and ensure store objectives are met by organizing work processes directed by management. You will coach employees, greet guests, and maintain safety, quality, and POS procedures to deliver a great shopping experience.

The role requires flexibility across day, night, weekend hours and lifting up to 25 lbs; prior customer service and cash handling experience are valued as you help keep shelves stocked and inquiries resolved.

Qualifications

• Strong ability to supervise staff and ensure tasks are performed per management direction.
• Ability to coach employees with constructive feedback to improve performance.
• Customer-facing excellence including greeting guests and providing an enjoyable shopping experience.
• Experience with cash processes and maintaining accurate cash levels.
• Experience operating a point-of-sale system and adhering to corporate standards.
• Ensure store housekeeping and safety standards are followed.
• Support 24/7 guest service programs and processes.
• Accurate handling of deposits, gift cards, and checks where applicable.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Staff supervision

Coaching

Guest service

Cash handling

POS operations

Inventory replenishment

Customer inquiries handling

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff and ensure store objectives are met by organizing work processes directed by management. You will coach employees, greet guests, and maintain safety, quality, and POS procedures to deliver a great shopping experience.

The role requires flexibility across day, night, weekend hours and lifting up to 25 lbs; prior customer service and cash handling experience are valued as you help keep shelves stocked and inquiries resolved.