Guest Experience Supervisor

Global Partners LP; Westmoreland (NH); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health & Wellness

401k match

Tuition reimbursement

Professional development

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee store staff, maintain operations, and ensure a positive guest experience. The role emphasizes coaching, adherence to safety and quality standards, and efficient cash handling.

The position requires flexible hours, 18+ years of age, and the ability to lift up to 25 lbs. This supervisor role supports overall store performance and customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Must be available to work flexible hours including days, nights, weekends and holidays.
• Must be at least 18 years of age.
• Ability to access all store areas (selling floor, stock, register).
• Ability to lift up to 25 lbs. during shift.
• Must have reliable transportation.

Responsibilities

• Supervise employees to ensure they perform duties as directed by management.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to safety, security, quality and store policies and procedures.
• Operate the point of sale and maintain cash levels.
• Ensure all store housekeeping tasks are completed (cleaning, dusting, sweeping, mopping, trash).
• Ensure 24/7 execution of guest service programs and processes.
• Manage cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and handle complaints.
• Check in external and internal vendors per guidelines.

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee store staff, maintain operations, and ensure a positive guest experience. The role emphasizes coaching, adherence to safety and quality standards, and efficient cash handling.

The position requires flexible hours, 18+ years of age, and the ability to lift up to 25 lbs. This supervisor role supports overall store performance and customer satisfaction.