Guest Experience Supervisor

Global Montello Group Corp; Rutland (VT); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health & Wellness

401k match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, coach employees, and ensure excellent guest experiences at all times. The role focuses on supervising duties, cash handling, safety, quality, and policy adherence while maintaining product availability.

The position requires flexibility for varied hours, at least 18 years of age, and readiness to access all store areas. Training and development opportunities are offered by the Talent Acquisition team.

Qualifications

• Customer service oriented and guest-focused
• Experience coaching or supervising staff
• Ability to handle cash processes and POS transactions
• Strong communication and conflict-resolution skills

Responsibilities

• Supervise employees to ensure they perform duties per management guidance
• Coach staff with constructive feedback to improve performance
• Greet guests and provide a positive shopping experience
• Adhere to safety, security, quality and store policies and procedures
• Operate POS and maintain appropriate cash levels
• Ensure store housekeeping and 24/7 guest service programs are maintained
• Manage cash processes including deposits and payments where applicable
• Replenish products to maintain in-stock conditions
• Address guest inquiries and resolve complaints
• Check in external and internal vendors per guidelines

Skills

Customer service

Supervisory experience

Cash handling

Communication skills

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, coach employees, and ensure excellent guest experiences at all times. The role focuses on supervising duties, cash handling, safety, quality, and policy adherence while maintaining product availability.

The position requires flexibility for varied hours, at least 18 years of age, and readiness to access all store areas. Training and development opportunities are offered by the Talent Acquisition team.