Guest Experience Supervisor

Global Montello Group Corp; Westmoreland (NH); On-site; USD 23,000 - 27,000; Full time

Job summary

Global Partners LP is seeking a Guest Service Supervisor responsible for supervising staff and organizing work processes to meet store objectives. The role emphasizes guest experience, cash handling, and adherence to safety and store policies.

The candidate should be available for flexible hours including day, night, weekends, and holidays, and must be at least 18 years old with a high school diploma. Excellent communication and organizational skills are essential.

Qualifications

• Supervises staff to achieve store objectives.
• Delivers constructive feedback to employees.
• Ensures guest satisfaction through friendly service.
• Maintains safety, security, and quality store policies.

Responsibilities

• Supervise employees to ensure they perform duties per management.
• Coach employees with constructive feedback to improve tasks.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store operations policies.
• Operate the point of sale, manage cash levels, and oversee cash processes.
• Maintain store housekeeping and cleanliness.
• Support 24/7 guest service programs and processes.
• Handle deposits, lottery, gift cards and checks where applicable.
• Replenish products to keep in-stock conditions.
• Address inquiries and guest complaints.
• Check in vendors per guidelines.

Skills

Supervisory experience

Customer service

Cash handling

Safety awareness

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor responsible for supervising staff and organizing work processes to meet store objectives. The role emphasizes guest experience, cash handling, and adherence to safety and store policies.

The candidate should be available for flexible hours including day, night, weekends, and holidays, and must be at least 18 years old with a high school diploma. Excellent communication and organizational skills are essential.