Guest Experience Supervisor

The Crescent Hotels Group; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

The Crescent Hotels Group in Phoenix is seeking a Front Desk Supervisor to oversee daily Front Desk operations, drive guest satisfaction, and help maximize revenues. You will hire, train, and evaluate staff while resolving performance issues and handling guest requests with professionalism.

Strong English communication, teamwork, and computer skills are required. The role emphasizes calm leadership during busy periods and adherence to hotel SOPs to deliver exceptional service.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with a professional appearance.
• Team player able to help coworkers.
• Ability to perform moderately complex calculations with a calculator.
• Ability to input information using a computer system.
• Ability to stand, walk and work behind the front desk.

Responsibilities

• Interview, hire, train, evaluate staff and resolve performance issues.
• Respond to guest requests and accommodate groups to ensure satisfaction.
• Oversee Front Desk operations to maximize revenue and service quality.
• Supervise the Guest Service Agents.
• Remain calm during emergencies and resolve incidents with solid judgment.
• Comply with attendance rules and perform other duties as assigned.

Skills

English

Customer Service

Teamwork

Numerical Skills

Computer Systems

Communication Skills

Tools

POS system

Job description

The Crescent Hotels Group in Phoenix is seeking a Front Desk Supervisor to oversee daily Front Desk operations, drive guest satisfaction, and help maximize revenues. You will hire, train, and evaluate staff while resolving performance issues and handling guest requests with professionalism.

Strong English communication, teamwork, and computer skills are required. The role emphasizes calm leadership during busy periods and adherence to hotel SOPs to deliver exceptional service.