Front Desk Leader - Guest Experience & Operations

The Crescent Hotels Group; Quincy (MA); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

Medical/dental/vision

Company-paid life insurance

Short/long-term disability

Matching 401k

Free meals

Hotel discounts

Job summary

The Crescent Hotels Group is seeking an Assistant Front Desk Manager to lead daily Front Desk operations and deliver genuine, attentive service from guest arrival to departure.

Partner with the Front Office Manager to train staff, manage guest inquiries with diplomacy, and ensure smooth check-in/out processes while maintaining accurate room availability and revenue reports. This role requires Marriott brand experience and familiarity with FSPMS, with availability for nights and weekends.

Qualifications

• Marriott brand experience and familiarity with FSPMS required.
• 2 years: Prior hotel front desk experience required. Supervisory experience preferred.

Responsibilities

• As Assistant Front Desk Manager, oversee daily Front Desk operations and guest service from arrival through departure.
• Partner with the Front Office Manager to train staff and manage guest inquiries with diplomacy.
• Ensure smooth check-in/check-out processes and maintain accurate room availability and revenue reports.

Skills

Multitasking

Computer skills

Verbal & written communication

Guest service

Conflict management

Education

Some college

High School

Tools

FSPMS

Job description

The Crescent Hotels Group is seeking an Assistant Front Desk Manager to lead daily Front Desk operations and deliver genuine, attentive service from guest arrival to departure.

Partner with the Front Office Manager to train staff, manage guest inquiries with diplomacy, and ensure smooth check-in/out processes while maintaining accurate room availability and revenue reports. This role requires Marriott brand experience and familiarity with FSPMS, with availability for nights and weekends.