Front Desk Supervisor

Crestview Management, LLC; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and Dental Insurance

Company paid Life Insurance

Short Term and Long-Term Disability Insurance

401(k) and company match

Paid Time Off (PTO)

Free hotel rooms and discounts

Accidental

401(k) and company match

Paid Time Off

Free hotel rooms

Hotel discounts

Job summary

A hospitality management company in Phoenix, AZ is looking for a proactive Front Desk Supervisor to lead a dedicated team. This role involves supervising daily operations, providing exceptional customer service, and empowering staff to excel. Previous supervisory experience in a front desk or customer service setting is preferred, along with strong communication skills. Benefits include competitive pay, health and dental insurance, and paid time off. If passionate about enhancing guest experiences, apply now!

Qualifications

• Previous experience in a supervisory role at a front desk or customer service environment preferred.
• High school diploma or equivalent; additional education or certifications are a plus.
• Ability to work flexible hours as needed.
• Ability to manage scheduling and staff development.

Responsibilities

• Supervise and support front desk staff to maintain a welcoming and efficient environment.
• Empower team members by providing guidance, training, and motivation.
• Manage scheduling and daily assignments for smooth operations.
• Handle customer inquiries, complaints, and requests promptly.
• Coordinate with other departments to resolve issues.
• Maintain accurate records and reports related to front desk activities.
• Implement and uphold company policies at the front desk.

Skills

Leadership

Communication

Problem-solving

Multi-tasking

Front desk software

Education

High school diploma or equivalent

Tools

Front desk software

Basic office applications

Job description

We are seeking a dedicated and proactive Front Desk Supervisor to lead our front desk team in Phoenix, AZ. The ideal candidate will be responsible for overseeing daily front desk operations, ensuring excellent customer service, and empowering team members to perform at their best.

Key Responsibilities

• Supervise and support front desk staff to maintain a welcoming and efficient environment.
• Empower team members by providing guidance, training, and motivation to enhance their skills and confidence.
• Manage scheduling and daily assignments to ensure adequate coverage and smooth operations.
• Handle customer inquiries, complaints, and requests promptly and professionally.
• Coordinate with other departments to facilitate communication and resolve issues.
• Maintain accurate records and reports related to front desk activities.
• Implement and uphold company policies and procedures at the front desk.

Required Skills

• Strong leadership and team empowerment abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Problem-solving mindset with a customer-focused approach.
• Proficiency with front desk software and basic office applications.

Qualifications

• Previous experience in a supervisory role at a front desk or customer service environment preferred.
• High school diploma or equivalent; additional education or certifications are a plus.
• Ability to work flexible hours as needed.

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term andLong-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid TimeOff (PTO), free hotel rooms and hotel discounts.

E.O.E.

If you are passionate about leading a team and creating a positive experience for guests, we encourage you to apply for this exciting opportunity in Phoenix, AZ.