Guest Services Front Desk Concierge

Crescent Hotels & Resorts; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Crescent Hotels & Resorts in Phoenix is seeking a friendly Front Desk Associate to welcome guests, manage check-in/check-out, and process payments accurately. You will input guest information, assign rooms, and answer inquiries about local attractions.

The role requires excellent communication, cash handling, and computer skills to post charges, imprint cards, and balance the house bank while maintaining guest satisfaction.

Qualifications

• Self-starting, professional demeanor, and team player.
• Excellent customer service and communication abilities.
• Ability to handle cash, make change, and balance a house bank.

Responsibilities

• Greet guests, assist with check-in/check-out, and provide accurate information about rooms, rates, and local attractions.
• Input guest details, assign rooms, imprint and verify credit cards, and post charges to guest accounts.
• Answer phones clearly, relay messages, and retrieve mail and packages for guests as requested.
• Resolve guest concerns with calm, professional problem-solving and maintain high service standards.

Skills

Customer service

Cash handling

Computer literacy

Mathematical calculations

Team player

Communication skills

Tools

POS system

Credit card processing equipment

Job description

Crescent Hotels & Resorts in Phoenix is seeking a friendly Front Desk Associate to welcome guests, manage check-in/check-out, and process payments accurately. You will input guest information, assign rooms, and answer inquiries about local attractions.

The role requires excellent communication, cash handling, and computer skills to post charges, imprint cards, and balance the house bank while maintaining guest satisfaction.