Guest Experience Lead - Front Desk

Crescent Hotels & Resorts; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Crescent Hotels & Resorts in Scottsdale, AZ, is seeking a Front Desk Supervisor to oversee daily Front Desk operations, maximize revenues, and deliver optimal guest satisfaction.

You will interview, hire, train, and evaluate staff; respond to guest requests and issues; enforce SOPs/LSOPs; supervise Guest Service Agents; and remain calm during busy periods while solving problems and ensuring professional service.

Qualifications

• Interview, hire, train, evaluate performance, resolve problems, maintain open communication.
• Respond to guest requests, needs, issues and accommodate groups to ensure guest satisfaction.
• Implement company programs and supervise Front Desk operations per SOPs/LSOPs; motivate team.
• Supervise the Guest Service Agents and foster professionalism.
• Stay calm during emergencies and heavy hotel activity; resolve conflicts with sound judgment.

Responsibilities

• Interview, hire, train, and evaluate Front Desk staff.
• Respond to guest requests, issues, and group needs to maximize satisfaction.
• Enforce SOPs/LSOPs; supervise Front Desk operations and revenue-minded practices.
• Supervise Guest Service Agents and ensure professional service.
• Maintain composure during busy periods; resolve customer problems effectively.

Skills

English communication

Customer service

Team leadership

Problem solving

Interpersonal skills

Job description

Crescent Hotels & Resorts in Scottsdale, AZ, is seeking a Front Desk Supervisor to oversee daily Front Desk operations, maximize revenues, and deliver optimal guest satisfaction.

You will interview, hire, train, and evaluate staff; respond to guest requests and issues; enforce SOPs/LSOPs; supervise Guest Service Agents; and remain calm during busy periods while solving problems and ensuring professional service.