Guest Experience Specialist - Front Desk

Crestline Hotels & Resorts; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Crestline Hotels & Resorts is looking for a Front Desk Agent in Phoenix, Arizona. Responsibilities include assisting guests with check-in and check-out, resolving complaints, and managing guest relations. Ideal candidates should hold a high school diploma and have experience in hotel operations.

This position requires basic computer skills and the ability to communicate effectively. Join us to provide excellent service to our guests in a welcoming environment.

Qualifications

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Handle guest complaints to ensure satisfaction.
• Maintain positive guest relations at all times.
• Process all guest check-ins and check-outs.
• Communicate guest information to departments.

Skills

Guest relation management

Complaint resolution

Basic computer skills

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts is looking for a Front Desk Agent in Phoenix, Arizona. Responsibilities include assisting guests with check-in and check-out, resolving complaints, and managing guest relations. Ideal candidates should hold a high school diploma and have experience in hotel operations.

This position requires basic computer skills and the ability to communicate effectively. Join us to provide excellent service to our guests in a welcoming environment.