Front Desk Supervisor - Flexible Hours, Guest Experience Leader

CHP Holdings; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

CHP Holdings in Phoenix, AZ seeks a Front Desk Supervisor to oversee front desk operations and maintain exceptional guest service. You will supervise staff, coordinate guest services, manage reservations, and resolve guest issues promptly to ensure smooth hotel operations.

The ideal candidate has hospitality or customer service experience, prior supervisory experience, strong communication and multitasking skills, and familiarity with hotel software. Flexible hours include evenings and weekends.

Qualifications

• Hospitality or customer service experience required.
• Prior supervisory or leadership experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with hotel software and reservation systems.

Responsibilities

• Supervise and train front desk staff on customer service procedures.
• Handle guest check-ins, check-outs, and inquiries.
• Manage room reservations and ensure accurate record-keeping.
• Respond to guest concerns and resolve issues promptly.
• Coordinate with other departments to ensure smooth operations.
• Maintain cleanliness and organization at the front desk area.

Skills

Hospitality experience

Customer service leadership

Communication skills

Organizational skills

Reservation systems

Education

High school diploma

Hospitality degree (plus)

Tools

Reservation software

Hotel software

Job description

CHP Holdings in Phoenix, AZ seeks a Front Desk Supervisor to oversee front desk operations and maintain exceptional guest service. You will supervise staff, coordinate guest services, manage reservations, and resolve guest issues promptly to ensure smooth hotel operations.

The ideal candidate has hospitality or customer service experience, prior supervisory experience, strong communication and multitasking skills, and familiarity with hotel software. Flexible hours include evenings and weekends.