Guest Experience Supervisor

Global Montello Group Corp; Palmer (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401k Match

Tuition Reimbursement

Career Development

Wellness Program

Job summary

Global Partners LP in Palmer, MA is seeking a Guest Service Supervisor to lead staff, greet guests, and ensure store operations run smoothly, including safety, cash handling, and stock duties.

You will coach team members, monitor procedures, and respond to guest inquiries, with flexibility to work varied shifts including weekends and holidays. We offer competitive pay and benefits in a regional retail environment.

Qualifications

• High School Diploma or equivalent.
• Must be available to work flexible hours including day, nights, weekends and/or holidays.
• Must be at least 18 years of age.
• Ability to access all store areas and lift up to 25 lbs during a shift.
• Reliable transportation.

Responsibilities

• Supervise employees ensuring they perform duties set by management.
• Coach staff by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies and procedures.
• Operate the point of sale and maintain cash levels.
• Ensure store housekeeping tasks are completed.
• Ensure 24/7 execution of guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards and checks where applicable.
• Keep products stocked and address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Education

High School Diploma

Job description

Global Partners LP in Palmer, MA is seeking a Guest Service Supervisor to lead staff, greet guests, and ensure store operations run smoothly, including safety, cash handling, and stock duties.

You will coach team members, monitor procedures, and respond to guest inquiries, with flexibility to work varied shifts including weekends and holidays. We offer competitive pay and benefits in a regional retail environment.