Guest Experience Leader

Global Partners LP; South Gardner (MA); Presencial; USD 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness

401k match

Tuition reimbursement

Professional development

Growth opportunities

Descripción de la vacante

Global Partners LP is seeking a Guest Service Supervisor to lead store staff and ensure excellent guest service in a Massachusetts location. The role includes supervising daily tasks, coaching employees, greeting guests, and maintaining safety, security, and quality standards.

You will also manage POS operations, cash handling, and 24/7 guest service programs while keeping the store clean, stocked, and responsive to inquiries. Flexible hours and a commitment to customer care are essential.

Formación

• Must be available to work flexible hours that may include day, nights, weekends and/or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.

Responsabilidades

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Conocimientos

Supervision

People skills

Cash handling

Customer service

Safety compliance

POS operations

Educación

High school diploma

Descripción del empleo

Global Partners LP is seeking a Guest Service Supervisor to lead store staff and ensure excellent guest service in a Massachusetts location. The role includes supervising daily tasks, coaching employees, greeting guests, and maintaining safety, security, and quality standards.

You will also manage POS operations, cash handling, and 24/7 guest service programs while keeping the store clean, stocked, and responsive to inquiries. Flexible hours and a commitment to customer care are essential.