Guest Experience Supervisor

Global Montello Group Corp; Ludlow (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401k match

Tuition reimbursement

Career development trainings

Wellness support

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead the front-end team and ensure excellent guest experiences. You will supervise employees, coach on tasks, greet guests, and uphold safety and store policies while managing POS operations and cash handling.

Ideal candidates are available for flexible hours, 18+, and able to work in varied temperatures. The role offers competitive pay and benefits typical of our Massachusetts stores.

Qualifications

• High School Diploma High school diploma or equivalent

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead the front-end team and ensure excellent guest experiences. You will supervise employees, coach on tasks, greet guests, and uphold safety and store policies while managing POS operations and cash handling.

Ideal candidates are available for flexible hours, 18+, and able to work in varied temperatures. The role offers competitive pay and benefits typical of our Massachusetts stores.