Guest Experience Manager — Training & Show Excellence

Lowes Foods; Reidsville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Lowes Foods in Reidsville, NC is seeking a proactive Front Porch Guest Service Supervisor to ensure consistent, memorable guest experiences by training and coaching hosts and managing show quality and safety standards.

You will supervise guest service activities, develop staff, handle onboarding and scheduling with store leadership, and oversee cash handling and policy compliance. If you excel in people leadership and retail operations, join a family-owned company offering great pay and benefits.

Qualifications

• Strong communication and partnering skills.
• Knowledge of operations in a retail environment.
• Ability to learn multiple tasks and technical requirements.
• Leadership experience with direct reports.
• Ability to lift 25 lbs. occasionally and stand for extended periods.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior guest service.
• Maintain measurement plans and reports evaluating performance.
• Deliver on-the-job training programs and materials.
• Drive measurement based continuous improvement of OJT.
• Manage training activities and hiring processes.
• Process guest orders and perform guest service desk functions.

Skills

Strong communication

Retail operations

Leadership experience

Teamwork

Numerical skills

Adaptability

Job description

Lowes Foods in Reidsville, NC is seeking a proactive Front Porch Guest Service Supervisor to ensure consistent, memorable guest experiences by training and coaching hosts and managing show quality and safety standards.

You will supervise guest service activities, develop staff, handle onboarding and scheduling with store leadership, and oversee cash handling and policy compliance. If you excel in people leadership and retail operations, join a family-owned company offering great pay and benefits.