Guest Experience Supervisor

Global Montello Group Corp; Natick (MA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor in Massachusetts (Natick). You will supervise staff, coach teammates, greet guests, and ensure strict adherence to safety, security, and store policies while operating the POS and managing cash processes.

The role requires availability for flexible hours, 18+ years old, and reliable transportation. The company emphasizes growth, benefit programs, and community focus.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Must have reliable transportation.
• Must be available to work flexible hours that may include day, nights, weekends and or holidays.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed.
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor in Massachusetts (Natick). You will supervise staff, coach teammates, greet guests, and ensure strict adherence to safety, security, and store policies while operating the POS and managing cash processes.

The role requires availability for flexible hours, 18+ years old, and reliable transportation. The company emphasizes growth, benefit programs, and community focus.