Guest Experience Supervisor

Spanish Springs Lanes; Melbourne (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation and Holidays

Perks! Bowling, Boomer's, and Waterpar

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on each shift across bowling, arcade, food & beverage, bar, and events. You will coach and develop your hourly team, maintain service flow, and ensure guest satisfaction with a hands-on leadership style.

This role requires 1–2 years in hospitality or related fields, strong communication, and the ability to stand and lift. The team offers competitive benefits, including medical plans, 401(k), and staff discounts.

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• Motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• Lead by example; be present and work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and lift 25–50 pounds.
• High school diploma or equivalent.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, ensuring service flows and guests are satisfied.
• Fill in any position as needed to maintain speed and standards.
• Coach hourly team members on service standards, safety, and expectations.
• Drive sales through guest engagement and promoting events.
• Maintain facility readiness, lane conditions, and overall operations.
• Assist with cash handling, inventory counts, and labor tracking.

Skills

Hospitality experience

Team coaching

Communication skills

Guest service mindset

Financial awareness

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on each shift across bowling, arcade, food & beverage, bar, and events. You will coach and develop your hourly team, maintain service flow, and ensure guest satisfaction with a hands-on leadership style.

This role requires 1–2 years in hospitality or related fields, strong communication, and the ability to stand and lift. The team offers competitive benefits, including medical plans, 401(k), and staff discounts.