Floor Supervisor – Hospitality & Guest Experience

Lucky Strike Entertainment; Avondale (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on each shift, guiding teams across bowling, arcade, food & beverage, bar, and events to deliver exceptional guest experiences.

You will coach hourly staff, maintain service standards, and drive sales through guest engagement. The role requires 1–2 years in hospitality and a floor-first leadership approach with flexible availability.

Qualifications

• 1–2 years of experience in hospitality, food & beverage, retail, or guest-facing environments.
• Ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and lift 25–50 pounds as needed.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keeping service flowing and guests happy across bowling, arcade, food & beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promos.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth front-of-house and back-of-house ops.
• Assist with cash handling, inventory, and labor tracking to build foundational operational and financial skills.

Skills

Guest service excellence

Team coaching

Strong communication

Leadership presence

Basic financial awareness

Physical stamina

Flexible availability

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on each shift, guiding teams across bowling, arcade, food & beverage, bar, and events to deliver exceptional guest experiences.

You will coach hourly staff, maintain service standards, and drive sales through guest engagement. The role requires 1–2 years in hospitality and a floor-first leadership approach with flexible availability.