Guest Experience Supervisor – Entertainment Center

Spanish Springs Lanes; Spring Hill (FL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

Stock Purchase Program

EAP

Vacation & Holidays

Discounts

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, coordinating bowling, arcade, food and beverage, bar, and events to deliver a memorable guest experience. You’ll support the team, ensure fast service, and maintain high standards.

You will coach hourly staff, manage safety and service protocols, and contribute to sales through guest engagement and in-center programs. This role requires flexibility for nights, weekends, and holidays.

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift
• Coach and develop hourly team members on service standards, safety practices, and company expectations
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills

Skills

Leadership

Guest service

Communication

Team coaching

Cash handling

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, coordinating bowling, arcade, food and beverage, bar, and events to deliver a memorable guest experience. You’ll support the team, ensure fast service, and maintain high standards.

You will coach hourly staff, manage safety and service protocols, and contribute to sales through guest engagement and in-center programs. This role requires flexibility for nights, weekends, and holidays.