Guest Experience Supervisor

Global Montello Group Corp; Centerville (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental, V

Vision and Life Insurance

401k with match

Tuition reimbursement after 6 months

Job summary

Global Partners LP is hiring a Guest Service Supervisor to lead the front-end team and uphold guest satisfaction. You will supervise staff, coach performance, and ensure cash handling procedures meet corporate standards to maintain accurate deposits and register integrity.

The role requires flexibility for day, night, weekend, or holiday shifts. It emphasizes attentive guest service, safe store operations, and reliable transportation to ensure smooth daily operations in Massachusetts.

Qualifications

• High School Diploma or equivalent is required.
• Experience supervising staff in a retail or grocery setting preferred.
• Ability to manage cash handling and POS procedures accurately.

Responsibilities

• Supervise employees to ensure tasks are completed per management guidance.
• Coach staff by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Follow safety, security, quality and store operations policies.
• Operate POS, maintain cash levels, and handle deposits when needed.
• Ensure housekeeping and in-store programs run 24/7 as required.
• Address guest inquiries and vendor check-ins according to guidelines.

Skills

Supervising staff

Coaching employees

Guest service

Cash handling

POS operations

Safety compliance

Education

High School Diploma

Job description

Global Partners LP is hiring a Guest Service Supervisor to lead the front-end team and uphold guest satisfaction. You will supervise staff, coach performance, and ensure cash handling procedures meet corporate standards to maintain accurate deposits and register integrity.

The role requires flexibility for day, night, weekend, or holiday shifts. It emphasizes attentive guest service, safe store operations, and reliable transportation to ensure smooth daily operations in Massachusetts.