Guest Experience Supervisor

Lucky Strike Entertainment; Kissimmee (FL); Vor Ort; USD 25.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee stock purchase program

Paid vacation

Zusammenfassung

Lucky Strike Entertainment is seeking a hands-on operations role where you will own the floor on each shift, coaching a diverse team to deliver fast-paced, high-energy hospitality across bowling, arcade, food and beverage, and events. You’ll step into various roles as needed to keep service flowing and guests satisfied.

The ideal candidate brings 1–2 years in hospitality, strong communication, and a floor-first work style, with basic financial awareness.

Qualifikationen

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

Aufgaben

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Kenntnisse

Guest engagement

Team coaching

Communication skills

Floor leadership

Financial awareness

Ausbildung

High school diploma

Jobbeschreibung

Lucky Strike Entertainment is seeking a hands-on operations role where you will own the floor on each shift, coaching a diverse team to deliver fast-paced, high-energy hospitality across bowling, arcade, food and beverage, and events. You’ll step into various roles as needed to keep service flowing and guests satisfied.

The ideal candidate brings 1–2 years in hospitality, strong communication, and a floor-first work style, with basic financial awareness.