Guest Experience Supervisor Hospitality Operations Lead

Lucky Strike Entertainment Corporation; Wheeling Township (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) Plan

Employee Stock Purchase

EAP

Vacation & Holidays

Discounts

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, guiding teams across bowling, arcade, food and beverage, bar, and events to deliver memorable guest experiences.

You will step into various roles to keep service fast and consistent, coaching teammates in service standards, safety, and company expectations while supporting sales and event programs. Flexible availability is required.

Qualifications

• 1–2 years of hospitality, food & beverage, retail, or guest-facing work experience.
• Ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills with the confidence to resolve guest concerns professionally.

Responsibilities

• Own the floor on every shift and keep service flowing across bowling, arcade, F&B, bar, and events.
• Step into any position as needed to maintain speed and guest satisfaction.
• Coach and develop hourly team members on service standards, safety, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and promotions.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth operations.
• Assist with cash handling, inventory counts, and labor tracking to build operational skills.

Skills

Hospitality experience

Team coaching

Guest service

Communication

Cash handling

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, guiding teams across bowling, arcade, food and beverage, bar, and events to deliver memorable guest experiences.

You will step into various roles to keep service fast and consistent, coaching teammates in service standards, safety, and company expectations while supporting sales and event programs. Flexible availability is required.