Guest Experience Supervisor — Hospitality & Events

Lucky Strike Entertainment; Milwaukee (WI); Sur place; USD 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

Wellness resources

401(k)

Employee stock purchase program

EAP

Vacation, sick leave, holidays

Discounts

Résumé du poste

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, guiding bowling, arcade, FOH/BOH, bar, and events to deliver memorable guest experiences. You will step into any role as needed to keep service fast and friendly.

You will coach hourly teammates, emphasize safety and standards, and help drive sales through guest engagement and event support, with a focus on consistency and guest satisfaction.

Qualifications

• 1–2 years of experience in hospitality, food & beverage, retail, or guest-facing environments.
• Ability to motivate and coach a team in a fast-paced setting.
• Strong communication skills with a professional approach to guest concerns.

Responsabilités

• Own the floor on every shift, ensuring smooth service across all areas.
• Step into any position as needed to maintain speed and guest satisfaction.
• Coach hourly team members on service standards, safety, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events.

Connaissances

Guest-facing experience

Team motivation

Communication skills

Flexibility

Formation

High school diploma or equivalent

Description du poste

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, guiding bowling, arcade, FOH/BOH, bar, and events to deliver memorable guest experiences. You will step into any role as needed to keep service fast and friendly.

You will coach hourly teammates, emphasize safety and standards, and help drive sales through guest engagement and event support, with a focus on consistency and guest satisfaction.