Guest Experience & Floor Operations Lead

Lucky Strike Entertainment Corporation; Vista (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Wellness resources

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation, Paid Sick Leave, and Paid H…

Bowling, Boomer's, and Waterpark, plus

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, supporting teams across bowling, arcade, food and beverage, bar, and events to deliver a standout guest experience. You’ll coach hourly team members, drive sales, and ensure smooth operations while maintaining safety standards.

Join a fast‑paced, customer‑centric environment with opportunities for growth and a competitive benefits package.

Qualifications

• 1–2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Skills

Hospitality experience

Customer service

Communication skills

Team coaching

Flexibility

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, supporting teams across bowling, arcade, food and beverage, bar, and events to deliver a standout guest experience. You’ll coach hourly team members, drive sales, and ensure smooth operations while maintaining safety standards.

Join a fast‑paced, customer‑centric environment with opportunities for growth and a competitive benefits package.