Guest Experience Supervisor (Hospitality Lead)

Lucky Strike Entertainment Corporation; Burke (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Wellness resources

401(k) retirement plan

Employee stock purchase program

Employee Assistance Program (EAP)

Vacation and holidays

Discounts on Bowling, Boomer's & Water

Retail discounts

Event discounts

Job summary

Lucky Strike Entertainment seeks a Supervisor to lead the floor on every shift, guiding staff across bowling, arcade, food and beverage, bar, and events to deliver exceptional guest experiences.

You will step into any role as needed, coach hourly team members on service standards and safety, drive sales through guest engagement, and oversee operations including cash handling and labor tracking. Join a team of hospitality professionals dedicated to memorable guest moments.

Qualifications

• 1–2 years of hospitality or guest-facing experience.
• Experience coaching or supervising a team.

Responsibilities

• Own the floor on every shift and maintain service flow.
• Move across bowling, arcade, F&B, bar, and events as needed.
• Coach hourly team members on standards and safety.
• Drive sales through guest engagement and upselling.
• Maintain lane conditions and FOH/BOH operations.
• Assist with cash handling, inventory, and labor tracking.

Skills

Hospitality experience

Team coaching

Communication skills

Floor leadership

Basic financial awareness

Flexible availability

Physical stamina

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment seeks a Supervisor to lead the floor on every shift, guiding staff across bowling, arcade, food and beverage, bar, and events to deliver exceptional guest experiences.

You will step into any role as needed, coach hourly team members on service standards and safety, drive sales through guest engagement, and oversee operations including cash handling and labor tracking. Join a team of hospitality professionals dedicated to memorable guest moments.