Guest Experience Floor Supervisor

Lucky Strike Entertainment; Lynchburg (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) plan

Employee discounts

Job summary

Lucky Strike Entertainment seeks a Supervisor to lead the floor across bowling, arcade, food & beverage, bar, and events, ensuring guest satisfaction on every shift.

You will coach hourly staff, monitor service standards, and help drive sales through guest engagement and promotions in a fast-paced entertainment venue. This is a dynamic role with growth opportunities and emphasis on teamwork.

Qualifications

• Experience in hospitality, F&B, retail, or guest-facing environments.
• Ability to motivate and coach a team in a fast-paced setting.
• Strong communication and guest-resolution skills.

Responsibilities

• Own the floor on each shift, ensuring smooth service across departments.
• Step into any role to maintain speed and guest satisfaction.
• Coach hourly team members on standards, safety, and expectations.
• Drive sales through guest engagement and promotional support.
• Maintain readiness of facilities, lanes, arcade, and FOH/BOH operations.

Skills

Guest engagement

Team coaching

Communication

Floor leadership

Financial awareness

Stamina/physical

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment seeks a Supervisor to lead the floor across bowling, arcade, food & beverage, bar, and events, ensuring guest satisfaction on every shift.

You will coach hourly staff, monitor service standards, and help drive sales through guest engagement and promotions in a fast-paced entertainment venue. This is a dynamic role with growth opportunities and emphasis on teamwork.