Guest Experience Supervisor

Lucky Strike Entertainment; Kennesaw (GA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation and Holidays

Discounts on Bowling, Boomer's, and at

Waterpark & Retail discounts

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift across bowling, arcade, food & beverage, bar, and events. You will coach the hourly team, ensure guest satisfaction, and help drive sales through engagement and promotions.

The role requires 1–2 years in hospitality or related fields, strong communication, and a flexible schedule including nights, weekends, and holidays. On-site work with comprehensive benefits offered.

Qualifications

• 1–2 years of experience in hospitality, food & beverage, retail, or guest-facing environments.
• Ability to motivate and coach a team in a fast-paced setting.
• Strong communication skills with professionalism in guest concerns.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and lift 25–50 pounds.
• High school diploma or equivalent.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, ensuring smooth service and guest satisfaction.
• Step into any position as needed to maintain speed and standards.
• Coach hourly team members on service and safety expectations.
• Drive sales through guest engagement and event support.
• Maintain facility readiness, lane conditions, and operations.
• Assist with cash handling, inventory, and labor tracking.

Skills

Hospitality experience

Team motivation

Communication skills

Leadership presence

Financial awareness

Stamina

High school diploma

Flexible availability

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift across bowling, arcade, food & beverage, bar, and events. You will coach the hourly team, ensure guest satisfaction, and help drive sales through engagement and promotions.

The role requires 1–2 years in hospitality or related fields, strong communication, and a flexible schedule including nights, weekends, and holidays. On-site work with comprehensive benefits offered.