Guest Experience Floor Supervisor

Lucky Strike Entertainment; Belle Vernon (Fayette County); Vor Ort; USD 28.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision plans

Wellness resources

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation, Paid Sick Leave, and Holid a

Perks! Bowling, Boomer's, and Waterpar

Zusammenfassung

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, coordinating bowling, arcade, F&B, bar, and events while ensuring top-tier guest experiences.

You will coach hourly team members, maintain service speed, drive sales through guest engagement, and support promotional programs, with a focus on safety and operational excellence across FOH/BOH. Flexibility for nights, weekends, and holidays is required.

Qualifikationen

• 1–2 years of experience in hospitality, food & beverage, retail or guest-facing environment.
• Natural ability to motivate and coach a team in a fast-paced setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• Floor-first work style; lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Able to stand and walk for extended periods and lift 25–50 pounds as needed.

Aufgaben

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food & beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Kenntnisse

Hospitality experience

Team motivation

Guest service

Communication skills

Labor awareness

Physical stamina

High school diploma

Ausbildung

High school diploma

Jobbeschreibung

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, coordinating bowling, arcade, F&B, bar, and events while ensuring top-tier guest experiences.

You will coach hourly team members, maintain service speed, drive sales through guest engagement, and support promotional programs, with a focus on safety and operational excellence across FOH/BOH. Flexibility for nights, weekends, and holidays is required.