Guest Experience Supervisor

Global Partners Inc.; Whitefield (NH); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

401k Matching

Tuition Reimbursement

Growth Opportunities

Job summary

Global Partners LP is seeking a Guest Service Supervisor to drive top-tier guest experiences and oversee store-level tasks. You will lead a team, greet guests, and ensure smooth operations while upholding safety and quality standards across the store.

The role requires flexible hours, strong organizational skills, and the ability to manage cash processes. Growth opportunities, competitive pay, health benefits, and a 401(k) match are offered.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Must have reliable transportation and a valid driver’s license.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (i.e. cooler, outside, etc.)

Responsibilities

• Supervise employees ensuring they perform all duties defined by management.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to safety, security, quality and store policies and procedures.
• Operate the point of sale per corporate standards and maintain cash levels.
• Ensure store housekeeping tasks are completed (cleaning, dusting, sweeping, mopping, trash).
• Execute guest service programs and processes 24/7 across the store.
• Manage cash processes including deposits, lottery, gift cards and checks where applicable.
• Replenish products to maintain in‑stock conditions.
• Address guest inquiries and complaints in a professional manner.
• Check in external and internal vendors per guidelines.

Skills

Guest service

Customer relations

Communication

Problem solving

Team leadership

Education

High School Diploma or GED

Job description

Global Partners LP is seeking a Guest Service Supervisor to drive top-tier guest experiences and oversee store-level tasks. You will lead a team, greet guests, and ensure smooth operations while upholding safety and quality standards across the store.

The role requires flexible hours, strong organizational skills, and the ability to manage cash processes. Growth opportunities, competitive pay, health benefits, and a 401(k) match are offered.