Guest Experience Lead

Global Partners LP; Westbrook (CT); On-site; USD 25,000 - 29,000; Full time

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead staff, ensure a positive guest experience, and uphold store policies. You will manage cash processes, operate the POS, and maintain housekeeping while supporting 24/7 guest service programs.

The role requires flexibility for day, night, weekend, and holiday shifts, and the ability to access all store areas. Minimum age 18 and HS diploma or equivalent are expected.

Qualifications

• Must be 18 years or older.
• Must be able to lift up to 25 lbs.
• Flexible hours including days, nights, weekends or holidays.
• Ability to access all areas of the store.

Responsibilities

• Supervise employees and ensure tasks are performed as directed by management.
• Provide coaching and constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, quality and store policies and procedures.
• Operate the POS and manage cash levels.
• Maintain store housekeeping and cleanliness.
• Support 24/7 guest service programs and processes.
• Manage cash processes including deposits and gift cards.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and handle complaints.
• Check vendors in per guidelines.

Skills

Supervising staff

Customer service

Cash handling

POS system

Coaching

Communication

Education

High School Diploma or equivalent

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead staff, ensure a positive guest experience, and uphold store policies. You will manage cash processes, operate the POS, and maintain housekeeping while supporting 24/7 guest service programs.

The role requires flexibility for day, night, weekend, and holiday shifts, and the ability to access all store areas. Minimum age 18 and HS diploma or equivalent are expected.