Guest Experience Supervisor

Global Partners LP; Athol (MA); On-site; USD 22,000 - 26,000; Full time

Job summary

Global Partners LP in Massachusetts is seeking a Guest Service Supervisor to supervise staff and organize work processes directed by management, ensuring store objectives are met.

You will coach employees, greet guests, handle POS operations and cash, maintain housekeeping, and support 24/7 guest service programs. The role emphasizes safety and daily operations, delivering a positive shopping experience.

Qualifications

• Supervise staff to ensure management-directed tasks are performed.
• Provide coaching to help staff improve performance.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies.

Responsibilities

• Supervise employees making sure they perform all duties.
• Coach employees with constructive feedback.
• Greet guests for an enjoyable shopping experience.
• Maintain cash handling per standards and supervise cash processes.
• Ensure store housekeeping and 24/7 guest service programs.

Skills

Staff supervision

Customer service

Cash handling

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Global Partners LP in Massachusetts is seeking a Guest Service Supervisor to supervise staff and organize work processes directed by management, ensuring store objectives are met.

You will coach employees, greet guests, handle POS operations and cash, maintain housekeeping, and support 24/7 guest service programs. The role emphasizes safety and daily operations, delivering a positive shopping experience.