Assistant Store Manager - Lead Guest Experience & Ops

UDF-MyScoop Branding; Cincinnati (OH); On-site; USD 21,000 - 23,000; Full time

Job summary

UDF-MyScoop Branding is seeking an Assistant Manager in Cincinnati, OH to ensure outstanding guest service through every shift. You will lead team members, manage store operations, and maintain Hi Five standards while complying with laws and company policies.

Responsibilities include supervising associates, administering store processes, and upholding the signature UDF guest experience across all customer interactions.

Responsibilities

• Managing other Associates: assigning/monitoring duties, coaching The Hi Five Guest Experience, and training Shift Leaders and Guest Services Associates.
• Store Administration: ordering, review of weekly delivery reports, transfer of products, completion of paperwork as directed by Store Manager or District Supervisor.
• Overall Guest Services: provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied.
• DipSide Guest Services: preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management
• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.

Job description

UDF-MyScoop Branding is seeking an Assistant Manager in Cincinnati, OH to ensure outstanding guest service through every shift. You will lead team members, manage store operations, and maintain Hi Five standards while complying with laws and company policies.

Responsibilities include supervising associates, administering store processes, and upholding the signature UDF guest experience across all customer interactions.