Guest Experience & Store Operations Lead

Global Montello Group Corp; Portland (ME); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health & wellness benefits

401k with company match

Tuition reimbursement after 6 months

Job summary

Global Partners LP seeks a Guest Service Supervisor to lead store staff, oversee daily tasks, and ensure exceptional guest experiences. You will coach team members, greet customers, and enforce safety, security, and quality standards while following company policies.

In this role you’ll manage cash processes, operate the POS, replenish stock, address guest inquiries, and coordinate with vendors. Availability for flexible hours, including evenings and weekends, is required; high school diploma

Qualifications

• Supervise staff and ensure tasks are performed per management.
• Coach employees with constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Follow safety, security, quality and store policy procedures.
• Operate POS and manage cash levels.
• Maintain store cleanliness and housekeeping.

Responsibilities

• Supervise employees ensuring adherence to management directives.
• Provide coaching feedback to improve performance.
• Greet guests and create a positive experience for all.
• Adhere to safety, security, and quality policies and practices.
• Operate POS and maintain cash accuracy.
• Keep store clean and organized at all times.
• Ensure 24/7 execution of guest service programs.
• Handle cash processes including deposits, lottery, gift cards.

Skills

Leadership

Coaching

Guest service

Cash handling

POS operation

Safety procedures

Stock replenishment

Education

High School Diploma or equivalent

Tools

Point of Sale System

Job description

Global Partners LP seeks a Guest Service Supervisor to lead store staff, oversee daily tasks, and ensure exceptional guest experiences. You will coach team members, greet customers, and enforce safety, security, and quality standards while following company policies.

In this role you’ll manage cash processes, operate the POS, replenish stock, address guest inquiries, and coordinate with vendors. Availability for flexible hours, including evenings and weekends, is required; high school diploma