Guest Experience Lead, Retail Operations

Global Montello Group Corp; Manchester (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k match

Health insurance

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, oversee daily operations, and ensure an inviting guest experience. You will coach employees, manage POS cash handling, and maintain cleanliness and safety across the store environment.

The role requires flexibility to work day, night, weekend, and holiday shifts, with a focus on reliable attendance and customer service excellence.

Qualifications

• ESSENTIAL customer service experience and ability to greet guests.
• Cash handling and POS operation with accuracy.
• Experience supervising staff and coordinating tasks.
• Willingness to work flexible hours including weekends and holidays.

Responsibilities

• Supervise store staff and ensure duties are performed per management instructions.
• Coach and provide feedback to team; monitor guest shopping experience.
• Maintain cash controls and oversee daily POS procedures and deposits.
• Ensure store cleanliness, safety, and compliance with policies.

Skills

Customer service

Cash handling

Team supervision

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, oversee daily operations, and ensure an inviting guest experience. You will coach employees, manage POS cash handling, and maintain cleanliness and safety across the store environment.

The role requires flexibility to work day, night, weekend, and holiday shifts, with a focus on reliable attendance and customer service excellence.