Guest Experience Supervisor

Global Montello Group Corp; Fair Haven (VT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salaries

Health & Wellness—Medical, Dental, Vis

401k and match

Tuition reimbursement after 6 months

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead staff, deliver exceptional guest experiences, and uphold store operations and safety standards. The role focuses on coaching team members, managing POS transactions, and ensuring in-store processes run smoothly.

Eligible candidates will have a High School Diploma and be comfortable working flexible hours; stocking, cash handling, and vendor coordination are part of the duties.

Qualifications

• Supervise employees to ensure duties per management are performed.
• Coach staff with constructive feedback to improve tasks.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies.

Responsibilities

• Operate POS per corporate standards and manage cash levels.
• Ensure store housekeeping is completed (cleaning, dusting, sweeping, etc.).
• Ensure 24/7 execution of guest service programs and processes.
• Handle cash deposits, lottery, gift cards, and checks where applicable.
• Replenish products to keep in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per guidelines.

Skills

Staff supervision

Coaching

Guest service

Cash handling

Customer inquiries handling

Safety compliance

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead staff, deliver exceptional guest experiences, and uphold store operations and safety standards. The role focuses on coaching team members, managing POS transactions, and ensuring in-store processes run smoothly.

Eligible candidates will have a High School Diploma and be comfortable working flexible hours; stocking, cash handling, and vendor coordination are part of the duties.