Guest Experience Lead

Global Montello Group Corp; Westborough (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Coins!

Health & Wellness - Medical, Dental, V

Vision and Life Insurance

401k and matching

Tuition reimbursement

Talent Development Team

Growth opportunities

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead staff and oversee service operations, ensuring a positive guest experience in-store. The role emphasizes coaching, daily supervision, and adherence to safety and policies.

The position includes cash handling at the POS, vendor coordination, and maintaining stock and cleanliness while staffing flexible hours across days, nights, weekends, and holidays.

Qualifications

• Supervise staff and coach employees to achieve management directives.
• Coordinate guest services and maintain guest satisfaction.
• Ensure compliance with safety, security, quality and store operations policies.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed.
• Ensure the 24/7 execution of all guest service programs.
• Responsible for all cash processes including deposits, lottery, gift cards and checks.
• Always replenish products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per guidelines.

Skills

Supervisory skills

Customer service

Communication

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead staff and oversee service operations, ensuring a positive guest experience in-store. The role emphasizes coaching, daily supervision, and adherence to safety and policies.

The position includes cash handling at the POS, vendor coordination, and maintaining stock and cleanliness while staffing flexible hours across days, nights, weekends, and holidays.