Guest Experience & Service Center Associate

Macy's; Hakes Corners (OH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Career development

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience, supporting BOPS, returns, order pickups, and other tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends, and holidays. You will help keep the space welcoming from the moment customers enter.

Qualifications

• Demonstrates friendly, customer-first service and hospitality.
• Able to learn products, promotions and store policies.
• Reads and follows policies; communicates clearly in English.

Responsibilities

• Greet customers and assist with purchases, returns and pickups.
• Support Buy Online Pickup In Store (BOPS) and curbside processes.
• Keep the sales floor clean, organized and inviting for customers.

Skills

Customer service

Multitasking

Problem solving

Attention to detail

Teamwork

Flexibility

Effective communication

Sales goals

Tools

Cash register

POS system

Handheld devices

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience, supporting BOPS, returns, order pickups, and other tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends, and holidays. You will help keep the space welcoming from the moment customers enter.