Guest Experience & Service Associate

Macy's; Cincinnati (OH); On-site; USD 24,000 - 36,000; Full time

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience in a fast-paced store environment. You will support BOPS, merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem solving, attention to detail, and a customer-first mindset. You’ll work a variety of shifts, including nights, weekends, and holidays, and help keep the store space welcoming, clean, and

Qualifications

• Flexible availability, including days, evenings, weekends and holidays.
• Strong customer service and communication skills.
• Ability to learn and use store systems for transactions.
• Able to stand for long periods and lift up to 25 lbs.

Responsibilities

• Assist customers with Buy Online Pickup In Store (BOPS) and returns.
• Support order pickup and other assigned tasks while upholding Macy's service standards.
• Maintain a clean, organized, and welcoming shopping space.
• Help achieve daily sales goals and provide genuine hospitality.

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience in a fast-paced store environment. You will support BOPS, merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem solving, attention to detail, and a customer-first mindset. You’ll work a variety of shifts, including nights, weekends, and holidays, and help keep the store space welcoming, clean, and