Guest Experience Specialist – Retail At Your Service

Macy's, Inc.; Roseville (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Holidays

Job summary

Macy’s is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups, and related tasks while upholding Macy’s service standards.

Roles require multitasking, problem-solving, attention to detail, and a customer-first mindset. Shifts include nights, weekends, and holidays in a fast-paced environment, with emphasis on hospitality and teamwork.

Qualifications

• Flexibility to work days, evenings, weekends, and holidays.
• Clear ability to read and understand employment policies in English.
• Strong customer-service orientation and goal-driven attitude.

Responsibilities

• Arrive energized, greet teammates warmly, and help keep At Your Service areas clean and organized.
• Assist customers in Buy Online Pickup In Store (BOPS), returns, and order pickups with accurate transactions.
• Be proficient in all systems needed to complete transactions and keep pickup areas orderly.

Skills

Flexible availability

Customer service mindset

Strong communication

Team collaboration

Tools

Cash register

Handheld devices

Job description

Macy’s is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups, and related tasks while upholding Macy’s service standards.

Roles require multitasking, problem-solving, attention to detail, and a customer-first mindset. Shifts include nights, weekends, and holidays in a fast-paced environment, with emphasis on hospitality and teamwork.