Guest Experience Specialist: Warm Service & Upsell

Nothing Bundt Cakes; Philadelphia (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

Nothing Bundt Cakes is hiring a Guest Service Representative to greet guests warmly, educate them on cake options, and assist with purchases in a fast-paced bakery setting. You will upsell accessories and maintain a clean, welcoming display while providing top-notch customer service.

Must be able to stand for extended periods and work with attention to detail in a team-focused environment.

Qualifications

• Strong interpersonal and communication skills.
• Ability to engage guests and provide excellent service.
• Comfortable using a POS system and handling transactions.

Responsibilities

• Greet walk-in and phone guests warmly and determine needs.
• Educate guests on NbC cake options, sizes, flavors, and promotions.
• Suggest add-ons to complete celebrations (balloons, candles, cards).
• Process orders accurately using the POS system.
• Maintain clean bakery presentation and restock display.
• Prepare cake decorations and packaging supplies as needed.

Skills

Interpersonal skills

Customer service

Multi-tasking

Attention to detail

Communication

Technical aptitude

Education

No formal education required

Tools

POS system

Job description

Nothing Bundt Cakes is hiring a Guest Service Representative to greet guests warmly, educate them on cake options, and assist with purchases in a fast-paced bakery setting. You will upsell accessories and maintain a clean, welcoming display while providing top-notch customer service.

Must be able to stand for extended periods and work with attention to detail in a team-focused environment.