Guest Experience Specialist - Bakery & Celebrations

Nothing Bundt Cakes; Durham (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Training & development

Company parties

Competitive salary

Employee discounts

Flexible schedule

Job summary

Nothing Bundt Cakes is seeking a friendly Guest Service Representative to create a warm environment for guests and handle orders with care. You will educate customers on cake options, promote promotions, and help guests design celebratory purchases.

In this role you’ll stock displays, assist with decorations, and ensure compliance with health and safety guidelines while delivering a memorable bakery experience.

Qualifications

• Must be friendly, energetic and guest-focused to create a welcoming bakery experience.
• Ability to educate guests on cake options, pricing and promotions with strong product knowledge.
• Capable of handling multiple tasks with accuracy in a fast-paced environment.

Responsibilities

• Greet guests warmly in person and by phone, determine needs and interests.
• Educate guests on NbC cakes, sizes, flavors, pricing and promotions.
• Suggest additional merchandise to complete celebrations (balloons, candles, cards).
• Process orders accurately using the POS system and invite to NbC Email Club.
• Restock display cases to maintain strong visual presentation.
• Assist crafter with cake decorations and packaging supplies as needed.
• Adhere to health/safety guidelines, dress code and personal hygiene; maintain attendance.

Skills

Energetic interpersonal

Guest experience

Multitasking

Attention to detail

Tech savvy

Stand for long periods

Tools

POS system

Job description

Nothing Bundt Cakes is seeking a friendly Guest Service Representative to create a warm environment for guests and handle orders with care. You will educate customers on cake options, promote promotions, and help guests design celebratory purchases.

In this role you’ll stock displays, assist with decorations, and ensure compliance with health and safety guidelines while delivering a memorable bakery experience.