Bakery Guest Experience Associate

Nothing Bundt Cakes; Burlington (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Employee discounts

Great operating hours

Team building outings

Holiday observance

Job summary

Nothing Bundt Cakes is seeking a Guest Services Representative (GSR) to create a warm, welcoming atmosphere for guests in person and by phone. You will guide guests through product choices, assist with orders, and balance the POS with accuracy.

You’ll participate in light crafting-related duties, maintain merchandising, and contribute to a joyful community experience through excellent service and friendly, proactive communication.

Qualifications

• Team-oriented, reliable worker with a proactive attitude.
• Ability to follow procedures and maintain accuracy in a fast-paced environment.
• Demonstrated integrity and a customer-focused mindset.

Responsibilities

• Greet walk-in guests and introduce them to products using a friendly tour.
• Assist guests with crafting orders and upsell add-ons for a complete experience.
• Take and process phone orders accurately on the POS system.
• Collect guest emails and stay informed about current prices and promotions.
• Keep the retail area clean and well-merchandised throughout the day.
• Carry out tasks from the crafter and other departments as needed.

Skills

Teamwork

Follow instructions

Integrity

Initiative

Under pressure

Outgoing personality

Attention to detail

Multi-tasking

Sales ability

Sense of urgency

Care for others

Job description

Nothing Bundt Cakes is seeking a Guest Services Representative (GSR) to create a warm, welcoming atmosphere for guests in person and by phone. You will guide guests through product choices, assist with orders, and balance the POS with accuracy.

You’ll participate in light crafting-related duties, maintain merchandising, and contribute to a joyful community experience through excellent service and friendly, proactive communication.