Guest Experience Specialist - Cakes & Celebrations

Velocity Staffing; High Point (NC); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Opportunity for advancement

Employee discounts

Résumé du poste

Nothing Bundt Cakes is seeking a Guest Services Representative to create a warm, welcoming atmosphere for guests both in person and over the phone. You will guide guests through cake selections, balance orders, and ensure a smooth, joyful experience.

You’ll collaborate with the crafting team on side duties, perform light cleaning and clerical tasks, and play a key part in making every guest feel valued and cared for within the bakery community.

Qualifications

• Possess a strong sense of teamwork.
• Ability to follow instructions.
• Has integrity.
• Takes initiative.
• Works well under pressure.
• Outgoing and friendly personality.
• Attention to detail.
• Multi-tasking ability.
• Strong sales ability.
• Strong sense of urgency.
• Genuine care for others’ needs.

Responsabilités

• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time

Connaissances

Teamwork

Follow instructions

Integrity

Initiative

Under pressure

Outgoing personality

Attention to detail

Multi-tasking

Sales ability

Sense of urgency

Care for others

Description du poste

Nothing Bundt Cakes is seeking a Guest Services Representative to create a warm, welcoming atmosphere for guests both in person and over the phone. You will guide guests through cake selections, balance orders, and ensure a smooth, joyful experience.

You’ll collaborate with the crafting team on side duties, perform light cleaning and clerical tasks, and play a key part in making every guest feel valued and cared for within the bakery community.