Guest Experience Specialist — In-Store & BOPs

Macy's; Roseville (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mind/

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups, and other assigned tasks while upholding Macy's service standards.

The role emphasizes multitasking, problem-solving, customer-first service, and flexibility for evenings, weekends, and holidays, with a focus on building lasting customer relationships and ensuring a welcoming store environment.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Strong communication with customers, coworkers, and supervisors.
• Ability to read and understand employment policies in English.
• Ability to meet daily sales goals and drive loyalty benefits.
• Comfortable with credit applications and loyalty programs.
• Excellent teamwork and customer service orientation.

Responsibilities

• Support Buy Online Pickup In Store (BOPS) operations.
• Assist with returns, order pickups, and store processes.
• Provide friendly, personalized service and maintain shop area.
• Help maintain a clean, organized, and welcoming space.
• Meet or exceed daily sales goals and promote loyalty benefits.

Skills

Flexible availability

Customer communication

Policy comprehension

Sales & goals

Team collaboration

Credit & loyalty

Tools

Cash register

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups, and other assigned tasks while upholding Macy's service standards.

The role emphasizes multitasking, problem-solving, customer-first service, and flexibility for evenings, weekends, and holidays, with a focus on building lasting customer relationships and ensuring a welcoming store environment.