Guest Experience & Service Center Associate

Macy's, Inc.; Salem (NH); On-site; USD 18,000 - 25,000; Full time

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver seamless, personalized shopping experiences. You will support BOPS, returns, and order pickup while upholding Macy's service standards in a fast-paced retail environment.

The role emphasizes multitasking, problem-solving, and a customer-first mindset, with shifts including nights, weekends, and holidays. You will help keep the sales floor inviting and welcoming for every customer.

Qualifications

• Friendly, customer-focused demeanor.
• Ability to communicate clearly with customers and colleagues.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Assist customers in all aspects of total store fulfillment, including BOPS, returns, and order pickups.
• Maintain cleanliness and organization of the sales floor and pickup areas.
• Provide genuine hospitality and support to meet sales goals and deliver positive shopping experiences.

Skills

Customer service

Effective communication

Team collaboration

Flexible availability

Quick learning

Job description

Macy's is seeking an At Your Service Center Colleague to deliver seamless, personalized shopping experiences. You will support BOPS, returns, and order pickup while upholding Macy's service standards in a fast-paced retail environment.

The role emphasizes multitasking, problem-solving, and a customer-first mindset, with shifts including nights, weekends, and holidays. You will help keep the sales floor inviting and welcoming for every customer.