Guest Experience Specialist – Resort Front Desk

Wyndham; Ocean Ridge (FL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and disability coverage

Paid time off

Flexible spending accounts

Wellness program

Employee assistance program

Job summary

Travel + Leisure Co. in Florida is hiring a Guest Services Associate to warmly welcome guests, assist with check-in/out, and share information about the resort and local attractions. You will provide accurate room rate quotes and help guests plan memorable vacations.

In this fast-paced role, you will handle cash and card transactions, balance receipts, and process reservations for individuals or groups. A professional appearance and strong English communication are essential to delivering

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent English communication skills.
• Ability to solve problems with minimal supervision.
• Basic math and cash handling procedures.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organization.
• Basic computer and office skills.

Responsibilities

• Welcome guests and provide warm hospitality from registration to checkout.
• Provide room rate quotes and confirm reservations.
• Guide guests through registration and issue unit keys.
• Process transactions and balance cash receipts.
• Respond to inquiries and resolve concerns promptly.
• Reserve and confirm reservations for individuals or groups.
• Explain resort features and local attractions.

Skills

Customer service

Cash handling

Multitasking

Communication

Problem solving

English proficiency

Job description

Travel + Leisure Co. in Florida is hiring a Guest Services Associate to warmly welcome guests, assist with check-in/out, and share information about the resort and local attractions. You will provide accurate room rate quotes and help guests plan memorable vacations.

In this fast-paced role, you will handle cash and card transactions, balance receipts, and process reservations for individuals or groups. A professional appearance and strong English communication are essential to delivering