Guest Experience Specialist – Front Desk & Reservations

Travel Leisure Resort Development Inc; Palm Aire (FL); On-site; USD 40,116,000 - 51,577,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible spending accounts

Life and accident coverage

Disability coverage

Paid time off (per position)

401k with employer match

Wellness program

Employee Assistance Program

Wish day to volunteer

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Florida to warmly greet guests, assist with registrations, and provide information about the resort and local attractions. You will handle room rate quotes, reservations, and guest folios with care.

The role requires excellent English communication, basic math, and cash handling abilities, plus the stamina to multitask in a fast-paced environment while maintaining a professional appearance.

Qualifications

• Excellent communication skills and the ability to read, write and understand English.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced environment with strong organizational skills.
• Professional appearance and a positive, can-do attitude.

Responsibilities

• Greet guests warmly and assist with registration to checkout.
• Provide room rate quotes and information about resort and area attractions.
• Process cash and credit card transactions following procedures and balance cash receipts.
• Handle reservations for individuals or groups and manage guest folios.
• Respond promptly to guest inquiries and resolve issues to ensure satisfaction.

Skills

Customer service

Cash handling

Multitasking

Attention to detail

English proficiency

Problem solving

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Florida to warmly greet guests, assist with registrations, and provide information about the resort and local attractions. You will handle room rate quotes, reservations, and guest folios with care.

The role requires excellent English communication, basic math, and cash handling abilities, plus the stamina to multitask in a fast-paced environment while maintaining a professional appearance.