Guest Experience Specialist – Resort Front Desk

Wyndham; Nashville (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Life and accident coverage

Job summary

Travel + Leisure Co. in Nashville, TN, is seeking a Guest Services Representative to manage daily Front Desk functions and ensure Owners and Guests receive efficient, courteous service from check-in to checkout.

You will handle reservations, answer phones, process transactions, direct requests to the correct department, and support a welcoming, proactive guest experience across our resort properties.

Qualifications

• Experience in hospitality or front desk preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Performs daily Front Desk functions such as guest check-in and check-out, answering phones, processing related transactions.
• Directs owner and guest requests to correct department and responds courteously and professionally.
• Performs light administrative duties such as faxing, copying, and email correspondence.
• Greet, register, establish necessary credit for and issue keys to guests.
• Balance cash receipts and complete shift bucket checks.
• Post charges for services and handle reservations and inquiries.

Skills

Front desk operations

Guest service

Customer service

Phone etiquette

Job description

Travel + Leisure Co. in Nashville, TN, is seeking a Guest Services Representative to manage daily Front Desk functions and ensure Owners and Guests receive efficient, courteous service from check-in to checkout.

You will handle reservations, answer phones, process transactions, direct requests to the correct department, and support a welcoming, proactive guest experience across our resort properties.