Guest Experience Associate — Resort Hospitality

Travel + Leisure Co.; Tennessee; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

401k with employer match

Legal and identify theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Wish day paid time to volunteer

Job summary

Travel + Leisure Co. seeks a Guest Services Associate in Tennessee to warmly welcome guests, assist with registration, and guide them from check-in to checkout. You will quote room rates, provide area information, and help guests create memorable experiences.

Responsibilities include processing cash and card transactions, issuing keys, balancing receipts, handling reservations, and responding promptly to inquiries. A professional appearance and strong service mindset are essential.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Greet guests and provide warm welcomes.
• Guide guests through registration and issue unit keys.
• Provide information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and complete bucket checks.
• Complete checkout procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly.

Skills

Excellent communication

Multitasking

Attention to detail

Cash handling

Problem solving

Positive attitude

Customer service

Job description

Travel + Leisure Co. seeks a Guest Services Associate in Tennessee to warmly welcome guests, assist with registration, and guide them from check-in to checkout. You will quote room rates, provide area information, and help guests create memorable experiences.

Responsibilities include processing cash and card transactions, issuing keys, balancing receipts, handling reservations, and responding promptly to inquiries. A professional appearance and strong service mindset are essential.