Front Desk Guest Experience Associate

Travel + Leisure Co.; Nashville (TN); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays (varies by)

Résumé du poste

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, and we are seeking a Guest Services Representative to perform daily Front Desk functions and ensure guests receive efficient, courteous service throughout their stay.

You will greet guests, handle check-in/check-out, direct requests, and assist with reservations and light administrative tasks while maintaining a proactive, positive attitude and a welcoming atmosphere for Owners and Guests.

Qualifications

• Experience in guest services or front desk preferred.
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced hospitality environment.

Responsabilités

• Perform daily Front Desk functions including check-in/check-out, phone handling, and related transactions.
• Direct owner and guest requests to the appropriate department with courtesy and efficiency.
• Complete light administrative duties such as faxing, copying and email correspondence.
• Greet guests, register them, establish necessary authorizations, and issue keys.

Connaissances

Guest services

Communication

Phone etiquette

Cash handling

Outils

PBX system

Description du poste

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, and we are seeking a Guest Services Representative to perform daily Front Desk functions and ensure guests receive efficient, courteous service throughout their stay.

You will greet guests, handle check-in/check-out, direct requests, and assist with reservations and light administrative tasks while maintaining a proactive, positive attitude and a welcoming atmosphere for Owners and Guests.